ASBR ICEIPI 2022, 02 February 2023
* Author to whom correspondence should be addressed.
The aging of the population is a huge problem facing China. In the context of vigorously promoting "internet + public services", new digital public services such as online ticket purchase, smart medical care, online car-hailing, online tax payment and online social insurance are emerging, bringing convenience to the people in enjoying public services, and also causing a series of problems for the elderly. This article discusses the three digital divides that the elderly are facing in public services, and proposes corresponding governance methods for these problems. These research strategies aim to ensure that the elderly can enjoy equal rights to a better life in the digital society. They also hope to provide valuable reflections on the reform strategy of Chinese public service and the long-term development of bridging the digital divide.
digital divide, public service, elderly
1. National Bureau of Statistics. The seventh national census. http://www.stats.gov.cn/ztjc/zdtjgz/zgrkpc/dqcrkpc/
2. Martins Van Jaarsveld Gabrielle. The Effects of COVID-19 Among the Elderly Population: A Case for Closing the Digital Divide[J]. Frontiers in Psychiatry, 2020.
3. Arijit Datta et al. Bridging the Digital Divide: Challenges in Opening the Digital World to the Elderly, Poor, and Digitally Illiterate[J]. IEEE Consumer Electronics Magazine, 2019, 8(1) : 78-81.
4. Lu, Yingchun & Tang, Yalin. Interactive service model of elderly care service supply in the era of digital governance: characteristics, problems and optimization strategies. Social Sciences in Nanjing, 2020(07): 51-59.
5. Wan, Yuchen. Vigorously promote the development of "Internet + public services". China National Conditions and Strength, 2021(01): 9-11.
6. General Office of the State Council of the People's Republic of China. Implementation plan to effectively solve the difficulties of the elderly in using intelligent technolog. http://www.gov.cn/zhengce/content/2020-11/24/content_5563804.htm
7. Hu, Angang. The new global gap between the rich and the poor and the widening digital divide. Social Sciences in China，2002(3): 34-48.
8. Fu, Hua. Analysis of the "Digital Divide" Phenomenon in the Context of the Epidemic. Digital Communication World, 2020(10): 53-55.
9. Centre for Ageing Better. How the digital divide affects older adults’use of technology during COVID-19.https://www.ageing-better.org.uk/blogs/how-digital-divide-affects-older-adults-use-technology-during-covid-19
10. CNNIC. The 47th Statistical Report on Internet Development in Chin]. Beijing: China Internet Network Information Center, 2021: 26.
11. Yang, Yifan & Pan, Junhao. The dilemma of digital integration of the elderly and the way to deal with it. News and Writing, 2021(03): 22-29.
12. UN. The Age of Digital Interdependence[R]. New York: Report of the UN Secretary- General's High-level Panel on Digital Coperaion, 2019: 2.
13. Lu, Jiehua & Guo, Fangci. Bridging the digital divide for the elderly in the digital age. Beijing Observation, 2021(04): 14-15.
14. Pan, Junhao & Yang, Yifan. Research on the Holistic Governance of the Elderly Digital Inclusive Society. Journal of Southwest Jiaotong University (Social Sciences), 2021(02): 94-101[2021-05-15].
15. Chen, Liang. Current Status, Trends and Policy Recommendations of the Impact of Internet Medical Services on the Health of Residents in my country. Journal of Hubei University of Economics:Humanities and Social Sciences, 2021, 18(05): 74-78.
The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License. Authors who publish this journal agree to the following terms:
1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See Open Access Instruction).