Advances in Social Behavior Research

Advances in Social Behavior Research

ASBR ICEIPI 2022, 02 February 2023

Open Access | Article

Bridging the Elderly Digital Divide: Research on Strategies of Chinese Public Service

Shucen Yi * 1
1 Institute of Literature and Journalism, Chengdu Normal University, Haike Road, Chengdu, China

* Author to whom correspondence should be addressed.

Advances in Social Behavior Research, ASBR ICEIPI 2022, 75-83
Published 02 February 2023. © 2023 The Author(s). Published by EWA Publishing
This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Citation Shucen Yi. Bridging the Elderly Digital Divide: Research on Strategies of Chinese Public Service. ASBR (2023) ASBR ICEIPI 2022: 75-83.


The aging of the population is a huge problem facing China. In the context of vigorously promoting "internet + public services", new digital public services such as online ticket purchase, smart medical care, online car-hailing, online tax payment and online social insurance are emerging, bringing convenience to the people in enjoying public services, and also causing a series of problems for the elderly. This article discusses the three digital divides that the elderly are facing in public services, and proposes corresponding governance methods for these problems. These research strategies aim to ensure that the elderly can enjoy equal rights to a better life in the digital society. They also hope to provide valuable reflections on the reform strategy of Chinese public service and the long-term development of bridging the digital divide.


digital divide, public service, elderly


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Data Availability

The datasets used and/or analyzed during the current study will be available from the authors upon reasonable request.

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